Refund Policy

14-Day Money-Back Guarantee (New Users Only)

Important: This guarantee applies ONLY to NEW USERS who are trying bossAI for the first time and don't like the system.

We stand behind the quality of our AI education solutions. First-time subscribers are eligible for a full refund within 14 days of their initial subscription purchase, provided:

• This is your first subscription with bossAI (new users only)
• The request is made within 14 calendar days of the original purchase date
• The account has been used for legitimate educational purposes only
• No significant abuse or violation of our Terms of Service has occurred
• The refund request is submitted through our official support channels

Note: Users who have previously subscribed to bossAI are not eligible for the 14-day money-back guarantee, as this benefit is designed specifically for new users to try our platform risk-free.

Credit Refund Policy

bossAI operates on a credit-based system where credits are consumed for AI-powered features like quiz generation, content creation, and translations.

Unused Credits

• Full Refund: Unused credits purchased within the last 30 days can be refunded in full
• Partial Refund: For credits purchased more than 30 days ago, refunds are subject to a 10% processing fee
• No Refund: Credits purchased more than 90 days ago are not eligible for refunds unless required by applicable law

Used Credits

Credits that have been consumed for AI services (quiz generation, content creation, etc.) are generally non-refundable as the service has been provided. However, we may consider refunds in exceptional circumstances such as:

• Technical failures that prevented proper service delivery
• Significant quality issues with AI-generated content
• Service interruptions lasting more than 24 hours

Subscription Refunds

Monthly Subscriptions

• Cancel anytime before your next billing cycle
• No refunds for partial months, but service continues until the end of the billing period
• Exception: Full refund available within 14 days of initial subscription

Annual Subscriptions

• Pro-rated refunds available for the unused portion if canceled within the first 90 days
• After 90 days, refunds are at our discretion based on usage and circumstances
• Full refund available within 14 days of initial subscription

Enterprise and Custom Solutions

Refund terms for enterprise customers and custom integrations are governed by individual service agreements. These typically include:

• Milestone-based payment and refund structures
• Service level agreement (SLA) guarantees
• Custom refund terms based on project scope and deliverables

Non-Refundable Items

The following items are generally not eligible for refunds:

• Setup fees and one-time integration costs
• Third-party service fees (payment processing, external API usage)
• Custom development work that has been completed and delivered
• Training and consultation services that have been provided
• Credits used for legitimate AI services that were successfully delivered

Refund Process

How to Request a Refund

1. Contact Support: Email us at support@bossai.com with "Refund Request" in the subject line
2. Provide Information: Include your account details, purchase information, and reason for the refund
3. Review Process: We'll review your request within 2-3 business days
4. Decision Notification: You'll receive an email with our decision and next steps
5. Processing: Approved refunds are processed within 5-10 business days

Required Information

To process your refund request efficiently, please provide:

• Account email address
• Order/transaction ID
• Purchase date
• Reason for refund request
• Any relevant screenshots or documentation

Processing Time and Method

• Processing Time: 5-10 business days for most refunds
• Method: Refunds are issued to the original payment method
• Bank Processing: Additional 3-5 business days may be required for your bank to process the refund
• Alternative Methods: In some cases, we may offer account credits or alternative compensation

Exceptional Circumstances

We understand that exceptional circumstances may arise. We may provide refunds outside our standard policy in cases of:

• Extended service outages affecting your ability to use our platform
• Significant changes to our service that materially affect your usage
• Technical issues on our end that prevent proper service delivery
• Medical emergencies or other personal hardships (reviewed case-by-case)

Dispute Resolution

If you're not satisfied with our refund decision:

• You may escalate the matter to our management team
• We encourage direct communication to resolve any concerns
• For payment disputes, you may contact your payment provider
• Legal remedies remain available as provided by applicable law

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email to active subscribers. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Information

For any questions about this Refund Policy or to request a refund:

• Email: support@bossai.com
• Company: Dorcy AI Solutions PVT Ltd
• Billing Support: billing@bossai.com

We're committed to providing excellent customer service and will work with you to resolve any concerns about our services or billing.